Shipping

Dry goods orders $60.00+ qualify for free shipping with the exception of store merch

Live plant and dry goods orders $100.00+ qualify for free shipping

Live animals do not qualify for free shipping

Orders will be shipped via UPS, Fedex or USPS.

Shipping Policy for Ray's Tank

Last Updated: 6/1/2026

Thank you for choosing Ray's Tank. We take great care in packaging and shipping both aquarium supplies and live aquatic animals. Please review our shipping policy before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment is received.
  • Orders containing live fish may be scheduled for shipment based on weather conditions and carrier availability to ensure animal safety.
  • Orders are not processed or shipped on weekends or major holidays.

Dry Goods Shipping

Dry goods include aquarium equipment, food, water conditioners, decorations, and other non-living products.

Shipping Times

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days (where available)

Delivery times are estimates and may vary based on carrier performance and destination.


Damaged Dry Goods Policy

At Ray's Tank, we carefully inspect and package all dry goods before shipment. If your order arrives damaged, please follow the steps below.

Reporting Damaged Items

Customers must report any damaged dry goods within 48 hours of delivery.

To submit a claim, please email us with:

  • Your order number
  • A description of the damage
  • Clear photos of:
    • The damaged item(s)
    • The shipping box and packaging materials
    • Any visible damage to the exterior of the package

Resolution Options

After reviewing your claim, Ray's Tank may, at its discretion:

  • Replace the damaged item
  • Issue store credit
  • Provide a full or partial refund

Non-Damaged Product Returns

If an item arrives in good condition but you wish to return it, it must be:

  • Unused
  • In its original packaging
  • Returned within 14 days of delivery

Customers are responsible for return shipping costs unless the return is due to our error.

Exclusions

The damaged goods policy does not cover:

  • Normal wear and tear
  • Damage caused after delivery
  • Improper installation, use, or maintenance
  • Products altered or modified after receipt
  • Claims submitted more than 48 hours after delivery

Shipping Carrier Damage

In some cases, we may require customers to retain the original packaging while a claim is filed with the shipping carrier. Do not discard packaging materials until your claim has been reviewed and resolved. We require images of damaged packaging upon arrival with several angles of the packaging. Note: The shipping label must be visible in at least one of the photos.

Important: Please inspect all shipments immediately upon arrival. Prompt reporting allows us to work with carriers and resolve issues as quickly as possible.



Live Fish Shipping

The health and safety of our fish are our highest priority.

Shipping Schedule

  • Live fish orders are typically shipped Monday through Wednesday to minimize the risk of delays during transit.
  • Overnight shipping is a requirement to allow the least amount of time for the fish to be in transit
  • We may postpone shipments due to extreme weather conditions, holidays, or carrier disruptions.

Packaging

  • All live fish are professionally packed in insulated shipping materials designed to maintain safe temperatures during transit.
  • Heat or cold packs may be included when necessary based on weather conditions.

Delivery Requirements

  • Someone should be available to receive and inspect live fish deliveries upon arrival.
  • We strongly recommend having live fish shipments delivered to a secure location where they will not be exposed to extreme temperatures.

Live Arrival Guarantee

We offer a Live Arrival Guarantee on eligible fish shipments provided that:

  1. The package is accepted on the first delivery attempt.
  2. Any issues are reported within 2 hours of delivery.
  3. Clear photos of the unopened shipping bag and affected fish are provided.
  4. Water quality and acclimation procedures are followed appropriately.

Guarantee Exclusions

The Live Arrival Guarantee does not apply to:

  • Delayed deliveries caused by carrier errors or weather events.
  • Incorrect shipping information provided by the customer.
  • Packages left unattended for extended periods after delivery.
  • Losses occurring after successful arrival and acclimation.
  • Orders shipped during weather conditions approved by the customer against our recommendation.

Approved claims may be resolved through replacement, store credit, or refund at Ray's Tank's discretion.

Acclimation Responsibility

Customers are responsible for properly acclimating fish to their aquariums. Improper acclimation can result in stress, illness, or loss of livestock and is not covered under our guarantee.

Tips:

  1. We do not recommend drip acclimation as the fish may be in the bag for 10+ hours with pure oxygen. The extended period of time in the bag causes ammonia to rise and when the bag is opened, the biproduct of CO2 from the fish will cause the PH to rise and will make the ammonia deadlier. Possibly causing ammonia burn or ammonia poisoning.
  2. A quarantine tank is highly recommended to prevent any spread of stress related disease and/or other fish in the aquarium from causing more stress.
  3. Water testing is highly recommended to make sure PH, Ammonia, Nitrite and Nitrates are all at safe levels.
  4. We recommend acclimation by allowing the fish to float in the aquarium while in the closed bag for temperature for 10-15 minutes. Check the PH in the aquarium/quarantine tank and compare to the PH in the bag. Only open the bag momentarily to get a water sample and close it back up to allow less air to get back in. PH ranges should stay with a 0.4 range within each other, so when the fish is released into the tank PH shock is a lower risk.
  5. Do not add the water from the bag into the fish tank as there will be high levels of ammonia in the water from transport.

Shipping charges are calculated at checkout based on:

  • Order size and weight
  • Destination
  • Shipping method selected
  • Special packaging requirements for live animals

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Additional shipping fees may apply if:

  • An order is returned due to an incorrect address.
  • A package must be reshipped.

Weather Delays

Ray's Tank reserves the right to delay live animal shipments when temperatures are considered unsafe. We will contact customers if shipment rescheduling is necessary.

Contact Us

For shipping questions or to report a shipment issue, please contact:

Ray's Tank
Email: rays.tank10667@gmail.com
Phone: 720-536-5119
Website: www.raystankusa.com

We appreciate your trust in Ray's Tank and are committed to delivering healthy livestock and quality aquarium products safely and responsibly.